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Month: August 2016

Zenoss and ServiceNow Integration – Custom Fields and Values

Zenoss and ServiceNow Integration – Custom Fields and Values

Our Zenoss instance is integrated with ServiceNow so that our support organization can open an incident with the appropriate event details at the click of a button from the Zenoss Events Console. The workflow for this looks something like the below flowchart that I just threw together. The problem however is that our Zenoss instance was not following through in the last step after incident resolution and closing out the associated Zenoss Event. Because of this we were missing alerts…

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